FAQ

 

❓ Frequently Asked Questions – Vayno Wears

1. How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout.

2. What payment methods do you accept?

We accept Cash on Delivery, as well as secure online payment options (credit/debit cards, wallet transfers where available).

3. How long does delivery take?

Delivery usually takes 2–5 business days depending on your location.

4. Do you ship nationwide?

Yes, we deliver to all cities across Egypt.

5. Can I return or exchange an item?

Yes, you can request a return or exchange within 14 days of receiving your order, as long as the item is in its original condition. (See our Return & Exchange Policy for details).

6. What if I received a wrong or defective item?

If we made a mistake, we’ll replace it free of charge. Just contact us with your order number and a photo of the item.

7. How do I choose the right size?

Check our Size Guide before ordering, or contact our support team for personalized assistance.

8. Do you offer discounts or promotions?

Yes, follow us on Instagram, Facebook, and TikTok (@vaynowears) to stay updated on the latest offers.

9. How can I contact customer support?

You can reach us via: